Terms and Conditions
Website Terms and Conditions for We Clean Now (“Terms”)
Welcome to We Clean Now’s website. By accessing this site or making a booking, you are agreeing to abide by these Terms and Conditions. If you do not accept these Terms, please do not use this website.
If you have any inquiries about these Terms prior to making a booking, feel free to reach out to us at contact@wecleannow.co.uk.
1. Definitions
- “You”: The user of our website.
- “We/Us”: We Clean Now, located at 167-169 Great Portland Street 5th Floor, London, W1W 5PF.
- “Booking”: A service request made through our website.
- “Services”: Cleaning or related household services provided.
- “Cleaner”: A cleaner or service provider accessible via our website.
- “Website”: www.wecleannow.com or any updated version.
2. Access and Use of the Website
2.1 Website Access
By using this website, you are granted access under these Terms. Any service booking made should comply with these Terms.
2.2 Registration Requirements
- (a) You confirm that any information provided during registration is accurate, current, and complete.
- (b) You agree to inform us promptly of any changes to your details by emailing contact@wecleannow.co.uk. You must not impersonate anyone or use an unauthorised identity.
2.3 Our Rights
- (a) We reserve the right to modify or withdraw the website (or any part thereof) without prior notice. We bear no liability for such changes.
- (b) We may update these Terms periodically. Your continued use of the website signifies your acceptance of any such changes.
3. Booking and Our Role
3.1 Independent Cleaners Platform
We Clean Now serves as a platform to connect users with independent Cleaners. Our role is limited to facilitating this connection through our website.
3.2 Contractual Agreement
Your service contract is directly with the Cleaner and not with We Clean Now. The Cleaner is responsible for delivering the Services to you. Both you and the Cleaner are accountable for any taxes or liabilities arising from the services.
3.3 Cleaners Screening
We conduct interviews and assessments of Cleaners, with certain elements of this process relying on information obtained from or undertaken by third parties. However, we cannot guarantee the completeness or accuracy of these checks, and you acknowledge this, whether they are performed by us or by third parties.
3.4 Your Responsibilities
You are responsible for providing a safe environment for the Cleaner and accept that their services are used at your own risk. Additionally, you agree to take the necessary precautions to supervise the Cleaners appropriately.
3.5 Dispute Resolution
If a dispute arises regarding the Services, we may offer to mediate in an attempt to resolve the issue on your behalf. Should you wish for us to act as your mediator, you must promptly inform us of the details surrounding the dispute and provide any additional information and assistance we may reasonably require. We do not guarantee the success of any mediation, and you remain solely responsible for resolving any disputes with Service Providers, including any payments made to settle such disputes.
3.6 Liability Disclaimer
We accept no liability for any damages in any circumstances, which include but are not limited to harm resulting from the use of harsh cleaning products, such as bleach and oven cleaner, damages arising from spills, damage to items needing specialised care or specific cleaning solutions, damage to cleaning equipment in cases where written usage instructions were not provided, damage to your property or cleaning equipment that was already present before the cleaning service, and damage that could not have been reasonably predicted or avoided by us as the operators of the website.
4. Booking Process
4.1 Eligibility
By placing a booking, you confirm that you are over 18 years of age and legally capable of entering into binding contracts.
4.2 Acceptance of Bookings
All bookings are subject to confirmation, and once accepted, a “Visit Confirmation” email will be sent. This email finalises the contract between you and the Cleaner and Between us and you.
4.3 Exclusivity Clause
You agree not to attempt to book any Services from any Cleaner except through our Website during the term of this agreement and for three months following its termination.
5. Payment and Pricing
5.1 Service Pricing
The prices displayed on our website for services are final unless there’s an obvious mistake.
5.2 Payment Terms
Prices may vary, but this won’t impact already confirmed bookings. You must maintain a valid payment method, authorising us to charge your card on or after your service date.
5.3 Promotions and Discounts
We Clean Now may, at our discretion, offer discounts and promotional deals (“We Clean Now promotional offers”) to new and existing customers to support our business. These offers will not reduce the payment to the Cleaner, and customers acknowledge that any amount paid under these promotions up to the standard rate is fully due to the Cleaner.
5.4 Fraud Liability
We have taken all possible measures to ensure that booking through this Website is secure. However, we cannot be held liable for any fraudulent activity on our Website involving a lost payment card.
6. Cancellation Policies
6.1 By Us
We reserve the right to cancel any booking or your use of the website without notice.
6.2 By You
Cancellations or reschedules made before 18:00 the day prior to the service date are free. Cancellations made after this cut-off will incur the full booking fee. Additionally, if your Cleaner arrives and is unable to access your property to commence the cleaning, the full price of the booking will apply.
7. Insurance and Liability
7.1 Public Liability Insurance
We hold a £1 million public liability insurance policy, provided by a reputable insurer. Depending on the nature of the claim, there is a minimum excess of £250, which will be your responsibility. Please note, this policy is limited to covering severe incidents, such as significant injury to the Cleaner.
7.2 Limitation of Liability
Our liability is restricted to the cost of services purchased within the last six months.
7.3 Exclusions from Liability
This limitation does not apply to incidents involving death, personal injury due to negligence, fraud, or any legal requirement prohibiting liability exclusion.
8. Third-Party Links and Privacy
8.1 Third-Party Websites
Our website may contain links to third-party sites, which are provided for convenience. We do not endorse or accept responsibility for these sites.
8.2 Privacy Policy
We process your data in accordance with our Privacy Policy. By using our services, you agree to this data processing.
9. Unforeseen Events
We are not responsible for delays or failures to provide services due to events outside our control, such as natural disasters, strikes, or accidents. (“ Force Majeure Event”).
10. General Provisions
10.1 Intellectual Property
10.1.1 All content displayed on this website, unless otherwise stated, is owned by us or our licensors and is provided solely for personal, non-commercial use. You are not allowed to use, reproduce, or distribute any part of this content beyond personal purposes without our explicit written consent.
10.1.2 Access to the website’s material is permitted for downloading to a single device, exclusively for personal use. Any other use, including copying, publishing, or creating derivative works, is strictly prohibited.
10.1.3 If you submit any content to our website (reviews, comments, ratings), you grant us a global, perpetual, royalty-free license to use, modify, or display this content.
10.2 Legal Compliance
You are responsible for adhering to all applicable laws when using the website. Any unlawful use of the website or violation of applicable regulations while engaging in transactions is prohibited.
10.3 Notices
Any notices from us will be considered delivered immediately upon posting to our website or within 24 hours after an email is sent. For letters, notice is effective three days after mailing. For notices you send, direct them to We Clean Now LTD at 167-169 Great Portland Street 5th Floor, London, W1W 5PF.
10.4 Transfer of Rights
10.4.1 We reserve the right to transfer or assign any of our rights or obligations under these terms without prior notice. You are not permitted to transfer your rights under this agreement without our written consent.
10.4.2 The contract is binding on both parties and their respective successors and assignees.
10.5 Written Communication
By using our website, you agree that communication will primarily occur electronically, either via email or displayed on the website. You consent to this form of communication for legal and contractual purposes, acknowledging it satisfies any written communication requirements under applicable laws. Your statutory rights remain unaffected.
10.6 Modifications to Terms
We reserve the right to modify or update these terms periodically. The version of the terms in effect at the time of your booking will apply to that booking. Please review the website regularly for any updates.
10.7 Severability
If any clause is found to be unlawful or unenforceable, this does not affect the validity of the remaining provisions.
10.8 Entire Agreement
These Terms constitute the complete agreement between you and We Clean Now, along with any referenced documents.
10.9 Governing Law
These Terms are governed by English law, and any disputes will be resolved by the courts of England and Wales.
11. Contact Information
For further assistance or inquiries, you can contact us at contact@wecleannow.co.uk or write to us at 167-169 Great Portland Street 5th Floor, London, W1W 5PF.