Privacy Notice

Last updated on 31 January 2024

We Clean Now Privacy and Cookie Policy 

At We Clean Now (“we,” “us,” or “our”), we are committed to protecting your privacy and safeguarding the personal information you provide through our website, www.wecleannow.com (“Website”). This Privacy Policy explains how we collect, use, and protect your personal data when you use our Website and services.

By accessing our Website or using our services, you consent to the collection and use of information as outlined in this Privacy Policy. If you do not agree with the terms, please refrain from using our services.

1. Contact Information 

If you have any questions or concerns about this privacy policy or the handling of your data, you can contact us via the following methods:

  • Email: support@wecleannow.co.uk
  • Data Protection Officer (DPO): dpo@wecleannow.com
  • Registered address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF
  • We Clean Now is registered under company number 13693751.

2. How We Collect Your Data 

We collect personal data when you interact with us, such as when you book a cleaning service or provide feedback. This information helps us deliver our services and improve your experience.

Data may be collected in various ways, including:

  • Browsing our website.
  • Creating an account or making a booking.
  • Updating details in your online account or mobile app.
  • Participating in surveys or leaving feedback. We may also gather technical data from third-party sources such as marketing or analytics platforms.

3. Types of Data We Collect 

The types of data we collect include:

  • Information about your device and how you interact with our website (IP address, browser type, location, etc.).
  • Personal details such as your name, email, and contact information when signing up.
  • Information relating to your bookings (e.g., address, cleaning preferences).
  • Communication history with our customer support team.
  • Feedback, reviews, and ratings on our services. We also collect anonymised, aggregated data for statistical purposes, which cannot be traced back to any individual.

4. How We Use Your Data 

Your personal data is used for:

  • Fulfilling our contractual obligations to you, such as providing cleaning services.
  • Sending important updates regarding your bookings.
  • Ensuring compliance with legal obligations and industry regulations.
  • Improving and personalising your experience on our Website and app.
  • Marketing purposes, including sending you offers and service updates (you may opt-out at any time).

5. Sharing Your Data 

We only share your data with trusted partners and third parties when necessary, such as:

  • Payment processors to facilitate transactions.
  • Service providers involved in delivering your booking.
  • Marketing and analytics partners for targeted advertising and service enhancement. We will never sell your data and ensure that any third parties adhere to strict data protection standards.

6. International Data Transfers 

Your personal data may be processed outside your country of residence. We ensure any such transfers comply with relevant data protection regulations by implementing appropriate safeguards, such as transferring data to jurisdictions with equivalent protection standards.

7. Data Security 

We take your data security seriously and have implemented measures to protect it from unauthorised access, loss, or misuse. However, the internet cannot guarantee complete security, so we advise you to safeguard your account information and avoid sharing your passwords.

8. Data Retention 

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including satisfying any legal, tax, or reporting requirements. Once the retention period has lapsed, we will securely delete or anonymise your data for statistical purposes.

9. Your Rights 

Under applicable data protection laws, you have the following rights:

  • The right to access your data.
  • The right to correct inaccurate information.
  • The right to request the deletion of your data (“right to be forgotten”).
  • The right to restrict or object to the processing of your data.
  • The right to withdraw consent at any time (if consent is the legal basis for processing). To exercise any of these rights, please contact our DPO at dpo@wecleannow.com.

10. Cookies 

We use cookies to enhance your experience on our website. Cookies are small text files placed on your device that track usage and enable personalised content delivery.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted). These cookies allow us to:

  • Recognise your device when you return to our website.
  • Track your actions to improve website functionality and navigation.
  • Store your preferences for future visits.
  • Analyse website traffic to improve our services.
  • Display relevant, targeted advertisements.

Managing Cookies: Most web browsers allow you to manage cookies via browser settings. You can choose to block or delete cookies, but doing so may affect the functionality of our Website.

11. Amendments 

We may update this Privacy and Cookie Policy periodically to reflect changes in our practices, legal obligations, or operational requirements. We encourage you to review this policy from time to time.